Talk to Shane
directly.
No call centers, no dispatch coordinators. When you call or send a message, Shane sees it personally and responds the same day.
Shane answers his own phone. If he misses a call, he calls back the same day. For burst pipes or active flooding, call — don't fill out a form.
Message sent.
Shane will review this and follow up by phone, usually the same day. If your situation is urgent, call directly:
512-285-7400Send a Message
Describe what's going on and the best way to reach you. The more detail you include, the more useful the first call will be.
Things people usually ask before calling.
If you're on the fence about reaching out, one of these probably covers what you're wondering.
Do you charge for estimates?
No. The first call is free, and Shane can usually give a rough range over the phone before even coming out. A firm flat-rate quote is given on-site before any work starts — you're never committed until you see the number and agree to it.
I'm not sure what's actually wrong. Can I still call?
That's the most common situation. Describe what you're seeing — a spike in the water bill, a slow drain, rust-tinted water — and Shane will diagnose it on-site before recommending anything. A hidden leak, blocked drain line, and failing water heater can all look the same from the outside.
How quickly can you come out?
Non-emergency jobs are typically scheduled within a few days. For active leaks, flooding, or no-water situations, call directly — don't use the form. Shane picks up the phone and gets there the same day when the situation calls for it.
Do you do commercial work?
No. SolidStreams is residential only — single-family homes and small multi-family properties. This keeps the focus on the type of work Shane does best, which includes whole-home water treatment, fixture installs, and residential water heater work. No commercial contracts or new construction builds.
Where we work
Austin and the surrounding area.
SolidStreams serves Austin proper and the surrounding suburbs. If your city isn't listed, call — coverage extends to most of Central Texas within reasonable range.
Service cities
Browse by what you need.
Each service page covers what's involved, common questions, and what to expect — useful reading before you call.